Where is my order?
We receive a lot of questions about our order times. We strive to send every order as quickly as possible! However, some orders placed will be on items that we handcraft-to-order. We promise to ship all orders as quickly as possible and if any order or item will take more than 3-5 days to ship we will contact you to let you know the updated production time.
Why isn't my tracking number working?
Often, tracking numbers will only function on domestic orders, as foreign postal systems will not update the location of the package in our carriers' systems. International shipping usually takes 2-6 weeks, so you can estimate that it will take about that long from the time your package ships until you will receive it. If your order is domestic and the tracking number doesn't work, please let us know so we can make sure that your items were properly shipped.
How long will it take to receive my order(s)?
It varies for the delivery time for each item since they're custom made which determines the length of time for delivery, and it also depends on how much current demand there is for them. When an item has high demand, it can take between 2-4 weeks for delivery, sometimes even up to 5-6 weeks during peak holiday seasons of October-December.
United States 8-15 Business Days
International 14-28 Business Days
I noticed that I made a mistake on the shipping address for my order. Can I change it?
You can change the shipping address as long as we are notified within 4-5, sometimes 6-7 days after your order is placed, but it's best if you contact us right away so that we can fix it for you.
If you contact us about the shipping address mistake after it has been processed for shipment (more than 4-7 days after your order has been placed) , we cannot be held liable for your order being shipped to the address you designated on your order(s). We can try to get the order(s) changed to your preferred shipping address after that, but it's not guaranteed, and if we do manage to change it, you may incur an extra shipping charge.
So please double and triple check your designated shipping address on your order(s) before placing them.
What is your exchange policy? I changed my mind about my order. I want to order a different item or different quantity of an item. How can I do that?
Before contacting us about this kind of change, please keep the above answer for the shipping address change in mind. Please contact us right away about any order changes before they are processed and shipped out.
The Tracking Number says delivered, but I haven't received my order.
All domestic delivery issues become the responsibility of USPS once it’s been shipped from our warehouse or suppliers.
You can contact USPS at (800) 275-8777 to locate your package at your local post office. Please contact them by the above toll free number first and inquire about your package. If you can't get an answer about your package then email us as firstname.lastname@example.org and we will assist. you.
What is the store's cancellation policy?
For all other order cancellations, please contact us immediately via our contact page. We will respond to all emails within 24 hours. Once the order request has been processed by our designers and manufacturers (generally within a couple hours), your order cannot be canceled.
What is your return & refund policy?
Our refund policy is that in order to be refunded, any and all items received must be returned in the same condition that they were received whether they are damaged, defective or are in perfect condition.
Contact us at email@example.com and let us know if you need or want to return an item, and we will send you a return shipping label along with the return address in that email.
All items can be returned in the same packaging that it was received in. You just need to place the provided return shipping label on the package and it's good to go!
Once received, we will refund your order(s) and your funds will be back into your account within 3-5 business days.
Where is your store based?
Santa Monica, CA.
Do you have any discount specials that you offer?
Yes! We offer discounts on quite a few of our products already, but we will offer really big discounts on some of our products every so often. If you happen to see a special discount on an item, you may want to take advantage of the offer at that moment since we can only offer these discounts on a limited basis due to our supply of the item.
We also offer certain discounts to new and returning customers. So be on the watch for them!
So if you see a great offer, you either grab while you can or snooze and you lose!
Please keep in mind that only ONE discount can be applied at checkout. Add your discount code in the Discount field at checkout.
Can I request a type of product/item that I'm interested in buying?
Yes! We encourage customers to let us know if they want anything in particular and we'll see if we can grab it for you. We love to provide awesome and unique items upon customer request, so feel free to contact us about any product request!
How do I order wholesale?
Please contact us before ordering for a wholesale discount. We will respond to all emails within 48 hours. We offer 35% off every product + free USPS Priority Mail shipping on all wholesale orders.
Let us know which items you would like and how many of each item. We need to know this first to make sure we have enough of each item in stock. If we can accommodate your order, we will then email you back with your personal wholesale discount code.
MINIMUM WHOLESALE ORDER AMOUNT IS $350.
We also offer bulk discounts, which you can find on every product page for orders between 2-20+ items of the same product.